Returns & Exchange

When you can exchange or return

• Let us know within 3 days of delivery.
• Wrong products, faulty products or sizes that don't fit can be exchanged (subject to stock).
• The product must be unused, unwashed and in its original packaging with tags attached.

Items we can't take back

For hygiene reasons, opened or used diapers, wipes, skincare products, feeding bottles/nipples, nursing pads and underwear cannot be returned or exchanged — unless the product is faulty or not what you ordered.

How to let us know

Contact us through the contact page with your order number. We will inspect the product and arrange an exchange or, where applicable, a refund. Returned products go back into stock only after inspection.

Delivery charges

If the mistake was ours, we cover the courier cost of the return or exchange; otherwise the customer may need to pay it.